# Exclusive: Alon Lavi From ELAL Answers Your Questions

From **Meaningful People** by Meaningful Minute.

- **Published:** Thu, 12 Mar 2026 20:03:00 +0000
- **Duration:** 19:53
- **Audio:** https://traffic.libsyn.com/secure/meaningfulpeoplepodcast/Alon_Lavi_finished_audio-esv2-speech-80p.mp3?dest-id=1900811
- **Page:** <![CDATA[https://meaningfulpeoplepodcast.libsyn.com/exclusive-alon-lavi-from-elal-answers-your-questions]]>
- **TorahApp:** https://torahapp.org/share/p/3P_meaningful-people/e/%3C!%5BCDATA%5Bc3dc0d12-c114-4b57-8937-c8e97aacd214%5D%5D%3E

<![CDATA[<p>El Al has been getting a lot of heat lately. Canceled flights, no callbacks, passengers feeling abandoned. Our community sent in hundreds of questions and I sat down with Alon Lavi, El Al's head of customer experience, to get real answers.</p> <p>He's answering from a bomb shelter. That tells you everything about what they're dealing with.</p> <p>We cover why flights are leaving half empty, how they're deciding who gets rebooked, the pricing controversy, and what they're doing to fix their customer service.</p> <p> </p>]]>